L’article Why Good Lean Detectives Visit the Crime Scene nous rappelle combien se rendre sur le terrain est nécessaire pour comprendre la situation (le problème) et ainsi prendre les bonnes décisions.
“Going to the scene of the crime means avoiding the temptation to sequester yourself in your office or conference room. It means that you can observe what’s happening firsthand, ask questions of the people working there, and learn what the facts really are.”
Taiichi Ohno said
Data is of course important in manufacturing, but I place the greatest emphasis on facts.
À lire ici sur Lean.org